It is a non-profit private assistance institution with 245 years of continuous operation. The founding vocation is to help those who need it through collateral loans, financial services, and social investment. • Part of the Innovation area oversees new work methodology for all the institutions and new work processes. • Redesign of leading websites with accessibility guidelines. • Set a new design system to work horizontally in all new digital spaces: websites, and apps. • Developed user stories, customer journey maps, and personas for product design. • New product features for getting user data. • Built relationships with external vendors who provided tools necessary for successful product launches. • Worked closely with software engineers to ensure all technical requirements were met during development cycles.It is a non-profit private assistance institution with 245 years of continuous operation. The founding vocation is to help those who need it through collateral loans, financial services, and social investment. • Part of the Innovation area oversees new work methodology for all the institutions and new work processes. • Redesign of leading websites with accessibility guidelines. • Set a new design system to work horizontally in all new digital spaces: websites, and apps. • Developed user stories, customer journey maps, and personas for product design. • New product features for getting user data. • Built relationships with external vendors who provided tools necessary for successful product launches. • Worked closely with software engineers to ensure all technical requirements were met during development cycles.